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Q: Are your products genuine?
You bet. We only deal with 100% genuine non-counterfeit big name brands such as Braun, Remington, Philips and Panasonic just to name a few.
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Q: Do you allow local pickups?
We do not have the facilities for pickups, this helps to ensure that we can keep prices to a minimum by optimising our warehousing and operations speed.
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Q: Can I track my order?
If delivery has taken longer than anticipated, all orders over $125 can be tracked and we insure ALL of our items, so you can rest assured that you will always receive your product. If delivery is taking a little long, please contact us and we can provide you with tracking information for your item.
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Q: Can I ship to an address other than my billing address if I pay via Paypal?
Unfortunately we are unable to change the delivery address in this instance as we will not be covered under PayPal's protection policy if something goes wrong.
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Q: Can I combine postage?
You sure can. Plus, all orders over $200 get upgraded to express shipping free of charge.
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Q: Do you ship to P.O. Boxes?
Yes, this is not a problem.
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Q: No one will be home to accept delivery, can my items still be posted?
Yes, a signature is not needed on delivery and Australia Post will leave the items in either a discrete location near your front door, in your letterbox or a card will be left with information on when you can pick up the items up from your local post office.
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Q: How long will it take for my parcel to arrive?
We record you email address whenever you contact us or make a purchase from our stores. Your email address will be used for the purpose for which you have provided it as well as the occasional Shaver Hut special offers and, unless legally required to do so, we will not disclose it without your consent. We do not sell any of your details to a third party.
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Q: How long will it take for my parcel to arrive?
Please refer to our shipping info page.
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Q: Express Postage
Please refer to the Australia Post website to see if your delivery postcode is within the next day delivery service.
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Q: How do I pay for my item?
We use a highly secure ANZ eGate facility for Visa and Mastercard payments along with some of the highest encrypted security from Verisign, the most trusted of its kind in the country. You can also pay via PayPal as well as bank deposit also using PayPal.
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Q: How soon do I to pay for my item?
Payment must be made within 7 days from the date of the sale. If you are having issues with paying, you can contact us and we will do our best to help you.
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Q: Can you provide a Tax Invoice?
We are able to provide a tax invoice upon request. Please send us an email so we can email you a copy of the tax invoice which includes our ABN and GST details.
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Q: How can I return a faulty product?
If you would like to return a faulty item that you believe is a manufacture fault within the 12 month warranty period, please see our returns page. Please note, we do not cover parts that are prone to wear, such as shaver blades etc.
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Q: How can I return a product I no longer need or want?
If you would like to return an item within that has not been opened or damaged, you may do so within 30 days from the purchase date. Please see here for more info. If the product has been opened and/or used and is still in good working order, we can still accept a return within the first 2 weeks of the purchase date. Please note that a 20% restocking fee will be deducted from the total refund.
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